Shipping policy

EcoChef Shipping Policy

Effective Date: [Insert Date]

At EcoChef, we are committed to delivering your eco-friendly Areca Palm Leaf tableware safely and on time. Please read our shipping policy carefully.

1. Processing Time

  • All orders are processed within 1–3 business days.

  • Orders placed on weekends or U.S. public holidays will be processed on the next business day.

  • During high-demand periods (e.g., holidays, special promotions), processing may take up to 5 business days.

2. Shipping Methods & Delivery Time

  • We ship across the United States.

  • Shipping options and delivery times:

Shipping Method Estimated Delivery Time Notes
Standard Shipping 3–7 business days Most orders shipped via USPS or UPS Ground
Expedited Shipping 2–3 business days Available at checkout, additional charges apply
Priority / Overnight 1–2 business days Available at checkout for select locations

Please note: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on weight, dimensions, and destination.

  • Free shipping promotions may apply to orders over a certain amount — see the website for current offers.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your shipment through the carrier’s website.

5. Shipping Restrictions

  • Currently, we only ship within the United States.

  • We do not ship to P.O. Boxes for expedited or priority deliveries.

6. Damaged or Lost Shipments

  • EcoChef ensures all items are carefully packed. However, if your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.

  • In case of lost shipments, please contact us — we will work with the carrier to locate or replace your order.

7. International Shipping

  • Currently, EcoChef does not ship internationally.

  • We may offer international shipping in the future — subscribe to our newsletter for updates.

8. Contact Us

For any questions regarding your shipment, please contact our support team:

Summary

EcoChef strives to provide fast, safe, and eco-conscious shipping for all your sustainable tableware needs. Enjoy peace of mind knowing your order is in good hands!